Removes the worry that asking for help will drag on or cost you your account access.
accountHow long until my account is actually closed?+
A request sent through chat or to
[email protected] is actioned the same day, and any pending withdrawal is settled first. Your balance is paid out to the method on file, then the login stops working. You keep your history on record for the period the Malta Gaming Authority requires.
accountWhat happens when the reply does not fix it?+
Escalate by writing to
[email protected] and set out what you expected instead. The team replies within two hours and gives a named handler. If the outcome still leaves you short, you may refer the matter to the Malta Gaming Authority, the regulator that licenses us.
accountCan I check who regulates Mafia Casino?+
Our licence sits with the Malta Gaming Authority under MGA/B2C/086/2007, and Mafia Casino Ltd. has been licensed since 2007. You can confirm those details with the regulator directly. Games are tested by Gaming Laboratories International and QUINEL, and the site runs on 128-bit SSL.
accountWhere do I turn at 3am on a Sunday?+
Someone is on live chat, phone and e-mail at every hour, including public holidays and the small hours of an Australian morning. Nothing pauses overnight or on a Sunday, so a 3am question gets a real reply. The team works on AEST, which means the clock matches yours.
accountCan I get help without giving my password?+
Point us to the email address registered on your account and we can find you without a password. A quick answer to a security question, such as your last deposit amount, speeds it up. Never send your password, and no genuine member of staff will request it.
accountWhy do you need my data after I close?+
Ask
[email protected] for a copy of everything held about you, or for erasure once your account is settled. Requests are answered within the response window set by Maltese data law. Some records are kept for licensing and anti-money-laundering duties even after closure.